Effective Date: 01/01/2026

The Africa Diaspora Revival Fund (ADRF) NFP is committed to providing quality products, services and programmes while ensuring fair and transparent treatment of our customers, donors, investors and partners.

This policy explains when products or services may be returned, cancelled or refunded.

1. Scope

This policy applies to:

• Online purchases made through the ADRF Foundation website
• Charitable donations
• Impact investment products
• Agroecology products
• Processed food products
• Clothing and textiles
• Arts, crafts and cultural products
• Training programmes
• Events and conferences
• Community-based tourism bookings
• Consultancy and professional services
• Merchandise and publications

2. Charitable Donations

Donations made to ADRF Foundation support our charitable mission and community development programmes.

Because donations are voluntary gifts, they are generally non-refundable.

Refunds may be approved where:

• a duplicate donation was processed;
• an incorrect amount was charged;
• an unauthorised transaction occurred;
• a payment processing error can be demonstrated.

Requests should be submitted within 30 days of the donation.

3. Impact Investments

ADRF Foundation may facilitate impact investment opportunities and development financing initiatives.

These investments are governed by their own investment agreements and are not treated as retail purchases.

Refunds, withdrawals or redemptions are subject to the applicable investment terms and relevant legislation.

4. Agroecology Produce

Our agroecology programme promotes sustainable farming and community livelihoods through the sale of fresh agricultural products.

Products may include:

• Fresh fruit
• Fresh vegetables
• Herbs
• Mushrooms
• Eggs
• Honey
• Fresh flowers
• Livestock products
• Other seasonal produce

Because these products are perishable, they cannot normally be returned once delivered.

However, ADRF Foundation will gladly replace or refund products where:

• the wrong items were delivered;
• products arrived spoiled;
• products were damaged during delivery;
• products were missing from the order.

Claims should be submitted within 24 hours of delivery and should include photographs where possible.

5. Processed Agricultural Products

This includes products such as:

• Cooking oils
• Dried fruits
• Dried vegetables
• Flour products
• Herbal products
• Tinned foods
• Preserves
• Sauces
• Other packaged food products

Refunds or replacements may be approved where products are:

• defective;
• damaged before delivery;
• incorrectly supplied.

For food safety reasons, opened food products cannot normally be returned unless they are defective.

6. Seeds, Seedlings and Agricultural Inputs

Seeds, seedlings and other agricultural inputs may be returned only where:

• incorrect items were supplied;
• products were damaged before delivery;
• products arrived in an unusable condition.

Because plant performance depends on growing conditions outside our control, ADRF Foundation cannot guarantee germination or crop yields unless expressly stated.

7. Clothing, Textiles and Promotional Items

Clothing, branded merchandise and textile products may be returned within 14 days provided they:

• have not been worn;
• have not been washed;
• remain in their original condition;
• include original labels and packaging where applicable.

Custom-made or personalised products cannot normally be returned unless defective.

8. Arts, Crafts and Cultural Products

Handmade products may vary slightly in colour, texture, size and finish due to their handcrafted nature.

Returns will be accepted where products:

• arrive damaged;
• are materially different from the product ordered;
• are defective.

Products should be returned in their original condition.

9. Training, Courses and Workshops

Cancellation terms vary depending on the programme.

Unless otherwise stated:

• cancellations received at least 7 days before commencement may qualify for a refund;
• cancellations received less than 7 days before commencement may attract an administration fee;
• no refunds will normally be issued once training has commenced.

Where ADRF Foundation cancels a programme, participants will receive either:

• a full refund; or
• the option to transfer to another programme.

10. Conferences and Events

Refund eligibility depends on the event registration terms.

Unless stated otherwise:

• cancellations before the published deadline may receive a refund;
• refunds may exclude booking or administration fees;
• no refunds are normally available after the event has commenced.

11. Community-Based Tourism Experiences

Bookings for tours, cultural experiences and community tourism activities are subject to the cancellation conditions published for each experience.

Refunds may vary depending on:

• accommodation providers;
• transport providers;
• weather conditions;
• community arrangements.

Where ADRF Foundation must cancel an experience, customers will receive either a refund or an alternative booking.

12. Consultancy and Professional Services

Payments for consultancy or advisory services are governed by the relevant service agreement.

Refunds may only be considered where:

• ADRF Foundation is unable to provide the agreed service;
• both parties agree to terminate the engagement; or
• the agreement specifically provides for a refund.

13. Order Cancellations

Customers may cancel an order before it has been dispatched.

Once an order has been shipped, this Returns Policy applies.

Orders that have already been prepared or customised may incur cancellation charges.

14. Damaged or Incorrect Orders

If your order arrives damaged, incomplete or incorrect, please contact us as soon as possible.

To assist us in resolving the matter, please provide:

• your order number;
• photographs of the product;
• a description of the issue.

Depending on the circumstances, ADRF Foundation may:

• replace the product;
• resend missing items;
• provide store credit; or
• issue a refund.

15. International Orders

ADRF Foundation supplies products within South Africa and internationally where permitted by applicable laws and export regulations.

Customers are responsible for:

• import duties;
• customs clearance fees;
• local taxes imposed by their country.

Refunds cannot normally be provided where products are delayed or rejected because of customs requirements beyond the Foundation’s control.

16. Return Shipping

Where ADRF Foundation supplied incorrect or defective products, we will arrange or reimburse reasonable return shipping costs.

Where a customer changes their mind, return shipping costs are normally the customer’s responsibility.

17. Refund Processing

Approved refunds will normally be processed within 10–15 business days using the original payment method wherever possible.

Processing times may vary depending on your financial institution or payment provider.

18. Consumer Rights

Nothing in this policy limits or excludes any rights that consumers may have under the South African Consumer Protection Act, 2008, or any other applicable consumer protection legislation.

19. Contact Us

For questions about returns, cancellations or refunds, please contact us.

Africa Diaspora Revival Fund (ADRF) NFP

Email: support@adrffoundation.org

Website: www.adrffoundation.org

We are committed to resolving all enquiries fairly, promptly and professionally.